Sometimes it’s the little things.
In the audio game we spend a lot of money on gear and software and sometimes it’s great to know a company has your back, even if it’s a rather minor thing. Recently I bought a new pair of headphones opting to get Audio-Technica’s ATH-M50’s. Now like a lot of gear I checked out the used markets of Craigslist and eBay before buying. The pair I ended up purchasing were like new from a seller on eBay. They arrived looking in mint condition but the one noticeable thing was the absence of the 1/4″ adapter. Now if you don’t know headphones typically have a 1/8″ plug but professional audio gear require a 1/4″ adapter.
I have some snap-on adapters that fit and some screw-on adapters that did not fit. So I hit the internet in search of a suitable screw-on replacement. After a bit of searching I could not find anything with the Audio-Technica name to it and the ones I found I would not be guaranteed they would fit.
I then went straight to the source and emailed Audio-Technica. They must have replacement adaptors available for purchase. My email was responded to immediately with an email asking for my address so they could send me a free replacement. That’s right they said free. I shot them back my email and a couple days later my adapter arrived in the mail. I couldn’t believe it was so easy. And like I said in the beginning it’s the little things. All I needed was an adapter but they responded to my email immediately and shipped me a replacement for free. That’s the kind of support I greatly appreciate.